I remember working for a collections company that had this weird policy. At the end of the month, regardless of what day of the week it fell on, we worked a 9am to 9pm shift. Honestly it wasn’t productive and the company wasted a lot of money on overtime. The first EOM I had to work was a Sunday. How crazy is that?!
I worked there for about a year and the company grew by leaps and bounds. At the peak of the company’s growth, there seemed to be almost a 1,000 collectors in this call center. I saw collectors I hired and fired throughout my 20 years in the collections industry at this one location. Many I recognized by face but not by name. Luckily, I didn’t run into any crazy ones that wanted revenge.
Eliza Dushku
Adriana Lima
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