EOM 9-9
I remember working for a collections company that had this weird policy.  At the end of the month, regardless of what day of the week it fell on, we worked a 9am to 9pm shift.  Honestly it wasn’t productive and the company wasted a lot of money on overtime.  The first EOM I had to work was a Sunday.  How crazy is that?!
I worked there for about a year and the company grew by leaps and bounds.  At the peak of the company’s growth, there seemed to be almost a 1,000 collectors in this call center.  I saw collectors I hired and fired throughout my 20 years in the collections industry at this one location.  Many I recognized by face but not by name.  Luckily, I didn’t run into any crazy ones that wanted revenge.
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